Refund policy

Mint Underground sells new, used and rare music on CD, cassette and vinyl. This policy covers all orders. If you're a consumer in the EU, EEA or UK, the section "EU, EEA & UK customers: right of withdrawal" below also applies to you. Where it gives you more rights, it takes priority.

30-day returns

You can return an item within 30 days of delivery. Email sales@mintunderground.com with your order number before you send anything, and we'll reply with the return address and instructions. Items sent back without asking us first may not be accepted.

Returned items must arrive in the condition they were in when we shipped them: same disc, tape or record, same artwork, inserts and case or sleeve, with no new scratches, damage or missing parts.
Anything shipped sealed, whether factory-sealed or resealed by us, new or used, must still be sealed. Once unsealed, it can't be returned, unless it's damaged, defective or not as described.
You pay for return shipping unless the item arrived damaged, defective or not as described.
Original shipping charges aren't refunded, except for damaged, defective or not-as-described items, or EU, EEA and UK withdrawals (see below).
A 20% restocking fee is taken off refunds for returns made for any reason other than our error. No restocking fee applies to damaged, defective or not-as-described items, or to EU, EEA and UK withdrawals.

Once we've received and inspected the return, we refund your original payment method. How long it takes to reach you depends on your bank and where you live. If you haven't received a refund you're owed, email sales@mintunderground.com.

Damaged, defective or not as described

If an item arrives damaged, plays defectively, or doesn't match its listing or condition grade, email us within 30 days of delivery and include photos if you can. We'll replace it or give you a full refund, including shipping. No restocking fee applies. Nothing in this policy limits your legal rights for faulty goods.

If tracking stops updating or a package doesn't arrive, see "Lost or damaged in transit" in our Shipping policy.

Used items and condition grading

Used items are sold as is, meaning as graded and described in the listing. Our grade covers the disc, tape or record and the artwork. It does not cover jewel cases, which may show wear or be replaced. Promotional copies may have stickers, hole punches or stamps. See our Condition Grading Guide.

New items ship factory-sealed; used items are inspected, graded and resealed by us. The condition grade in the listing applies. Once you unseal an item, it can't be returned, unless it's damaged, defective or not as described.

Condition that matches the listing isn't a defect, but you can still return the item under the 30-day policy above.

EU, EEA & UK customers: right of withdrawal

If you're a consumer in the EU, EEA or UK, you can withdraw from (cancel) your purchase without giving a reason within 14 days of the day you, or someone you choose, receive the last item in your order. You can also cancel any time before your order ships.

To withdraw, send us a clear statement, for example by email to sales@mintunderground.com with your name and order number. You can also use the return or cancel option in your customer account. We'll confirm we received your request by email.

No restocking fee applies to a withdrawal within this 14-day period.
We'll refund all payments we received from you, including standard outbound shipping (up to the cost of our cheapest standard shipping option), without undue delay and no later than 14 days after we're told about your withdrawal.
We may hold the refund until we've received the goods back or you've shown proof that you sent them, whichever comes first. We use the same payment method you used, unless you agree otherwise.
Please send the goods back within 14 days of telling us you're withdrawing. You pay the direct cost of returning them.
You're only responsible for any loss in value caused by handling the goods beyond what's needed to establish their nature, characteristics and functioning. We may deduct that amount.

Sealed media exception: the right of withdrawal does not apply to sealed audio recordings (CDs, cassettes or vinyl), whether factory-sealed or resealed by us, new or used, that you unsealed after delivery. Leave sealed items sealed if you may want to withdraw. Damaged, defective or not-as-described items are always covered.

After the 14-day withdrawal period, the general 30-day policy above applies, including the restocking fee. Your legal rights for faulty or non-conforming goods are not affected.