Shipping policy

Where we ship

Mint Underground ships to almost any address in the world. Some products have shipping restrictions, and some can't be shipped internationally.

Shipping costs and delivery estimates

Shipping costs and estimated delivery dates are shown at checkout, based on your address, the items in your order and the shipping option you choose. Depending on the carrier, delivery estimates may also appear with the shipping quotes.

Shipping rates for many items are based on weight. You can find an item's weight on its product page. To match our carriers' policies, weights are rounded up to the next full pound.

Weekend and holiday shipping

Orders ship within 1–2 business days (Monday–Friday, excluding U.S. holidays).

We ship on business days, so orders don't ship on weekends or U.S. holidays.

Orders placed on a weekend are processed on Monday (or the next business day) and ship on Tuesday (or the second business day).
Orders placed on a U.S. holiday are processed the next business day after the holiday and ship on the second business day.

When your order ships, we'll email you a shipping confirmation with tracking.

International orders, customs and duties

Import duties, taxes and customs fees may be charged by the destination country. They aren't included in our shipping charges and are the buyer's responsibility.

Lost or damaged in transit

If your package arrives damaged, or an item is defective or not as described, please follow the damaged, defective or not as described process in our Refund policy: email sales@mintunderground.com within 30 days of delivery, with photos if you can.

If tracking stops updating or your package doesn't arrive, email sales@mintunderground.com with your order number. We'll work with the carrier, and if the package is confirmed lost we'll send a replacement or a refund.